Privacy Policy

Last updated: September 17, 2026

1. Introduction

Mujib ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer support platform and website (aimujib.com).

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and password when you create an account.
• Payment Information: Billing address and payment details processed securely through our payment partners.
• Knowledge Base Data: Documents, FAQs, and content you upload to train your AI agents.
• Communication Data: Messages you send to our support team.

2.2 Automatically Collected Information

• Usage Data: Pages visited, features used, and interactions with our platform.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: Small data files stored on your device (see our Cookie Policy).

2.3 Customer Conversation Data & AI Processing

When you or your customers interact with Mujib AI agents via voice or text, that conversation data (audio input, transcribed text, and messages) is transmitted to third-party AI service providers to generate a response. Specifically, we use:

• Google's AI/cloud services, to process voice input and/or generate responses.

This data is sent to these providers solely to generate a response to your query. It is processed under each provider's own data protection and security standards.

We send conversation data through these providers' paid API and enterprise interfaces. Under those products' standard terms, customer content submitted via the API is not used to train their foundation models, and we do not opt in to any provider program that would use your conversation data for model training.

3. How We Use Your Information

• To provide, maintain, and improve our AI platform and services.
• To process transactions and send related information.
• To send administrative messages, updates, and security alerts.
• To respond to your comments, questions, and support requests.
• To monitor and analyze usage trends and improve user experience.
• To detect, prevent, and address technical issues and fraud.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist in operating our platform (hosting, payment processing, analytics).
• AI Service Providers: We share voice and text conversation data with Google (Gemini) to power the AI-driven features of our app (speech processing and language model responses). These providers are contractually and/or by policy required to provide a comparable level of data protection.
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given explicit permission.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of messages, voice, and knowledge files in transit (TLS).
• Each customer’s data stays isolated in their own tenant.
• Customer data is not used to train third-party foundation models.
• Regular security audits and vulnerability assessments.
• Access controls and authentication mechanisms.
• Secure data centers with physical security measures.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Portability: Receive your data in a portable format.
• Objection: Object to certain processing of your data.
• Withdrawal: Withdraw consent at any time.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children under 16.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@aimujib.com
• Website: /contact